Customer irate over Best Buy and Lumia 920 gets sent a 9lb package from Nokia [Update inside!]

A lot of times nosotros get asked which Windows Telephone is the best. That's a large conclusion since no phone can truly be the undisputed winner when there are so many variables to consider.

A Lumia 920 could be perfect for me, but if you Skype a lot you lot might adopt the 8X and the extra space in your pocket. That beingness said, Nokia does like to differentiate itself from other Windows Phone OEM's with software exclusives and some peachy customer service. For instance, Windows Phone Cardinal forum fellow member lsmachado received some stellar customer service from the Finnish visitor and has shared the experience with us.

This story should fill y'all with warmth and tide you lot over until yous've been blimp with Turkey...

The story starts with some poor client service from Best Buy when she preordered the phone on October 21st. The phone from that first order was shown as 'backordered' up until this past weekend. She called a few times to get more information almost her order and was given the run around from the popular retailer. lsmachado then took the proactive step of sending an e-mail to Nokia CEO Stephen Elop, which to his surprise was replied by the man himself and with head of marketing, Matt Rothshild, copied. The email simply said his squad would wait into it.

Turns out Best Buy canceled his beginning society and so canceled his second. That second cancelation prompted her to send an email to Matt Rothshild nigh his frustration trying to get a Lumia 920. The next office of the story is too skilful, so here it is verbatim:

"I was shocked when I checked my voicemail today and had a call from Mr. Rothschild! He told me that Nokia was sending me an early on Christmas nowadays of a new phone, and I would be receiving it tomorrow!! He asked me to give him a call back, which I did, only to thank him for his intervention on my behalf. He said that Nokia was having a discussion with management at Best Buy regarding their handling of order fulfillment.

Then, and here'due south the kicker, he told me to make sure I checked the tracking information with UPS, because he said in that location were likewise some "extras" in the package to brand my experience with the phone even more enjoyable! OMG! I checked the shipping weight on UPS website, and it says the packet weighs 9lbs!"

What a nifty experience for her and we're excited she'll be getting his Lumia 920 shortly. The cool role nearly this story is how Nokia went out of their mode to help a customer get their product. Information technology's peachy to see client service similar that still live and well. Now we only demand to wait for the update equally to what other goodies are coming with the phone.p

Update! Ismachado left a annotate below, starting time to correct me that he is in fact a she (a billion apologies, no fashion to tell earlier ) and with what all was in the box! She walked away with a red Lumia 920 and Monster Purity headset! Congrats to her!

Do you have a like feel with Nokia (or even HTC or Samsung)? Share it with united states of america in comments.

Source: Windows Telephone Key Forums

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